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Updating Using the Visual Compare Tool Staff who want more control over how existing links are updated can use the Case View Visual Compare Tool.It is based on a comparison of the content itself, and is not reliant on modification dates or similar unreliable criteria.Again, though, the option to replace brings the original Library content into the document and overwrites any manual changes made by the staff.It is shown, modified, in the lower preview window.
Updating the Library The Knowledge Library file can be opened and updated at any time. The library document may be updated in the same manner as an ordinary Case View document.To access an existing Library, click File | Open Knowledge Library. Changes made to the central shared library document are available to all users as soon as it is saved.The original Library content has not changed and is shown in the lower pane.The comparison of changes works in either direction, depending on what content has been modified.Updating existing Knowledge Library links Case View documents with existing Knowledge Library links don’t update automatically.
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Staff check for updates to their linked content by clicking Tools | Knowledge Library Links | Update.